Privacy Policy

Last updated: April 20, 2026

OSS Osaka is a small, owner-operated private tour business based in Osaka, Japan. This policy explains what personal information we collect when you contact us or book a tour, how we use it, and how we protect it. We aim to collect only what is strictly necessary to run the tour safely and well.

1. Who We Are

OSS Osaka is operated by Ryusei Maeda as a sole proprietor (個人事業主) in Osaka, Japan. For any privacy-related question, you can reach us at ryuzen_factory@icloud.com.

2. Information We Collect

When you request or book a tour, we may collect:

Contact information — your name and email address, and sometimes your phone or messaging handle (Instagram, WhatsApp) if you choose to use those channels.
Tour details — preferred dates, number of guests, areas of interest, mobility needs, and dietary restrictions you share with us.
Payment information — handled entirely by Stripe. We never see or store your card number. We only see the confirmation that your invoice was paid.
On-tour photos — if we take group photos during the tour, we share them with you. We do not post photos of guests publicly without clear consent.

3. How We Use Your Information

We use the information you give us only to:

Respond to your tour inquiry and build a custom itinerary.
Send you a Stripe payment link and booking confirmation.
Accommodate allergies, mobility needs, or other requests you have shared.
Contact you on the day of the tour about meeting points, delays, or emergencies.
Send photos or recommendations after the tour, if you asked for them.

We do not send marketing emails, newsletters, or promotional messages. We do not sell or rent your information to anyone.

4. Third-Party Services We Use

To operate this website and our booking flow, we rely on a small number of third-party services. Each of them has its own privacy policy, which we encourage you to review:

Netlify — website hosting. Netlify may log basic server access data (IP address, user agent) for security.
Stripe — payment processing. When you pay an invoice, your card details go directly to Stripe. We receive only the confirmation of payment.
Google Fonts — typography. Your browser requests fonts from Google servers when loading our pages.
Google Maps — if embedded on any part of the site, map tiles are served by Google.
Apple iCloud Mail — our email correspondence is received through iCloud.
Instagram (Meta) — if you message us on Instagram, Meta's privacy policy applies to that conversation.
Viator, Tripadvisor, and similar OTAs — if you book through an online travel agency instead of directly, their policies govern the data they share with us.

5. Cookies & Tracking

This website does not use analytics cookies or advertising trackers. Your browser may still set basic technical cookies needed to display fonts or maps. No personal profile of you is built on this site.

6. How Long We Keep Your Information

Email correspondence: retained in our inbox for up to 3 years so we can help with repeat or follow-up inquiries, then deleted.
Booking records (name, date, payment confirmation): retained for 7 years as required for Japanese tax and business records, then deleted.
On-tour photos: retained only until we have shared them with you, then removed from our devices within 3 months unless you asked us to keep them longer.

7. Your Rights

You can at any time request:

A copy of the personal information we hold about you.
Correction of any information that is wrong.
Deletion of your information, except records we are required to keep for tax or legal reasons.
Withdrawal of consent for us to keep or share photos of you.

Send any of these requests to ryuzen_factory@icloud.com and we will respond within a reasonable time, usually within 7 days.

8. International Transfers

We are based in Japan. If you are in the EU, UK, US, Australia, or another country, your information may be transferred to and processed in Japan and in countries where our third-party providers operate (such as the United States for Stripe and Netlify). By contacting us or booking a tour, you agree to this transfer.

9. Children

OSS Osaka tours are booked by adults. We do not knowingly collect personal information directly from children. Information about children traveling with you (names, ages, dietary needs) is collected from their parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we change the "Last updated" date at the top. Significant changes will be flagged to anyone who has an active booking with us.

11. Contact

Any privacy question or request: ryuzen_factory@icloud.com.